Cipher is happy to accept requests to return unused product within the first fourteen (14) days after purchase. The product must be unused, and will be inspected upon return to the Cipher office. In the event any part of the product packaging, and/or product itself, is damaged, Cipher reserves the right to charge a restocking fee that is relative to the amount of damage incurred. It is the buyer’s responsibility to pay for return shipping when the return is of their own choice. Credit will be issued in an amount that includes the price paid minus any shipping and handling costs incurred by Cipher.
***Products purchased from 3rd-party retailers are unfortunately not eligible for refunds, and instead, fall under the specific refund policy for the store where the product(s) were originally purchased.
For health concerns, Cipher cannot accept returns for refunds of used item(s) of any kind. The product can be outside of shrink wrap and still qualify for a return. If any item(s) are returned for a refund and are found to be used in any way, no refund will be processed, and the item(s) in question will not be able to be returned to you as the customer.
Upon receiving your item(s) to return at our facility, we will inspect them to verify they are indeed unopened and unused and notify you of the status of your refund immediately.
If your item(s) qualify for a refund, we will refund the cost of the item(s) in their entirety to the credit card originally used to make the order, and you will receive confirmation that your credit memo has been created and processed via email.
Typically, refunds will post to your credit card’s statement within 3-7 business days, although this time frame may vary depending on the specific card provider’s policy.